This policy explains refunds and cancellations for the Services of AIFUZENT LLC (“AIFUZENT”).

1. Purchases made from a business

AIFUZENT provides software only and does not sell the goods or services that businesses offer to their customers. If you paid a business using our software and want a refund, a return or have a question about your purchase, please contact that business directly. Each business sets its own refund and return policy and processes refunds through its payment provider account (for example Stripe). For card payments, you can also contact your card issuer.

2. Refunds issued by businesses

Businesses can issue full or partial refunds of card payments from the app or the dashboard, through their payment provider. The refund is returned to the original card; the time it takes to appear depends on the card issuer (usually 5–10 business days).

3. AIFUZENT platform fees

• The platform fee is charged per completed transaction.
• If a payment is charged twice because of an error in our software, the duplicate payment is refunded in full to the customer, including the platform fee.
• For other refunds made by the business, the platform fee of the original transaction is not refunded unless otherwise agreed in writing.
• If you believe a fee was charged by mistake, contact us within 60 days and we will review it.

4. Cancellation

Businesses can stop using the Services and ask us to close their account at any time through the contact form or by email at support@aifuzent.com. There is no cancellation fee. Fees for transactions completed before the cancellation remain payable, and the business’s account with its payment provider is managed under that provider’s own terms.

5. Disputes and chargebacks

Disputes and chargebacks are handled by the payment provider and the business under the provider’s rules. AIFUZENT may help businesses access the information available in our software.